Privacy Policy

DigitalLink Bahrain ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our products, or engage with our services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services. We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this policy.

We collect information in the following ways:

Personal Data you provide directly: When you register for an account, request a product demo, contact our support team, or subscribe to our newsletter, you may provide us with your name, email address, phone number, company name, job title, and billing information.

Device & Usage Data: We automatically collect certain information when you visit our website or use our products. This includes IP addresses, browser type, operating system, referring URLs, pages viewed, links clicked, and the date and time of your visit.

Network Telemetry Data: If you use DigitalLink cloud management services, we may collect anonymized network performance metrics, device status information, and usage statistics to improve service quality and provide technical support.

We use the information we collect to:

— Provide, operate, and maintain our Services and products. — Process transactions and send related information including purchase confirmations and invoices. — Send administrative information such as changes to our terms, conditions, and policies. — Send promotional communications (where you have opted in) about our products, services, and events. — Analyze usage trends to improve our website experience and product functionality. — Monitor and analyze network health and performance for technical support purposes. — Detect, prevent, and address technical issues, fraud, and security vulnerabilities. — Comply with legal obligations and resolve disputes.

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: We may share your information with third-party vendors and service providers that perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, customer service, and marketing.

Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred as a business asset. We will provide notice before your information is transferred and becomes subject to a different Privacy Policy.

Legal Requirements: We may disclose your information where required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

Types of cookies we use: — Essential cookies: Required for the website to function properly. — Analytics cookies: Help us understand how visitors interact with our website. — Marketing cookies: Used to deliver relevant advertisements and track campaign effectiveness.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

Depending on your location, you may have certain rights regarding your personal information:

Right to Access: You may request a copy of the personal information we hold about you. Right to Rectification: You may request that we correct inaccurate or incomplete information. Right to Erasure: You may request that we delete your personal information, subject to certain exceptions. Right to Restrict Processing: You may request that we limit the way we use your data. Right to Data Portability: You may request your data in a structured, machine-readable format. Right to Object: You may object to our processing of your personal information.

To exercise any of these rights, please contact us at sales@digitallink.bh or +973 33410416. We will respond to your request within 30 days.

We implement appropriate technical and organizational security measures to protect your personal information against accidental loss, unauthorized access, alteration, or disclosure. These measures include encryption of data in transit (TLS/SSL), secure data centers with access controls, regular security audits and penetration testing, and employee training on data protection.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Typically, we retain customer data for up to 7 years after the end of the business relationship.

For questions about this Privacy Policy or our privacy practices, please contact us:

DigitalLink Bahrain — Privacy Team Email: sales@digitallink.bh Phone: +973 33410416 Address: DigitalLink Bahrain, Manama, Bahrain

For international inquiries, please contact us at sales@digitallink.bh.